If someone is in immediate danger
Call 999. Cotra is not an emergency service and our reporting channels must never be used in place of contacting the emergency services or your local safeguarding authority.
Report objectionable content or behaviour
If you have seen a message, profile or any other content on Cotra that is abusive, threatening, sexual, exploitative, discriminatory, fraudulent or otherwise inappropriate, report it to us:
Please include, where you can:
- what you saw and where in the app you saw it;
- who was involved;
- when it happened; and
- screenshots, if you have them.
You can also report a message or a person from inside the Cotra app, which sends us the same information automatically.
What happens next
These are the review commitments we hold ourselves to:
| Report type | First review | Action taken by |
|---|---|---|
| Safeguarding concern | 24 hours | Immediately on review |
| Harassment or inappropriate content | 24 hours | 48 hours |
| Spam and everything else | 72 hours | 5 working days |
Acting on a report may mean removing content, stopping contact between the people involved, suspending an account, or removing someone from the platform. Where appropriate or legally required, we will also report a concern to a club, governing body, safeguarding authority or the police.
You do not need to contact the other person first, and you should not do so if that would put anyone at risk.
Safeguarding concerns
Concerns about the welfare of a child or vulnerable adult — including grooming, inappropriate contact, or a coach's conduct — should be sent to safety@cotraofficial.co.uk and marked "Safeguarding" in the subject line.
Data protection and privacy
To ask for a copy of your data, correct it, delete it, restrict how we use it, or exercise any other right under UK GDPR, email:
We will respond within one month, as UK GDPR requires. See the Privacy Policy for the full list of rights, or the account deletion page if you want your account removed.
If you are unhappy with how we have handled your personal data, you can complain to the UK Information Commissioner's Office at ico.org.uk.
General enquiries and support
Anything else — help using the app, coaching on Cotra, press — reaches us at:
Which address to use
| If you want to | |
|---|---|
| Report content, or raise a safeguarding concern | safety@cotraofficial.co.uk |
| Access, correct or delete your data | privacy@cotraofficial.co.uk |
| Anything else | hello@cotraofficial.co.uk |
Company details
Cotra Limited Registered in England and Wales, Company No. 17285541 Email: hello@cotraofficial.co.uk